Terms and Conditions

When we use the terms we, our or us, we mean the iVano 365 entity you contract with and pay fees to. The entity you are contracted with is Transcribe UK Ltd.

The term our services, embodies all of the services that we provide, currently or in the future. These services include our online and mobile Digital Workflow Management products.

By creating a subscription to use our services and by accepting these terms, you become a subscriber. As the subscriber, you’re the person responsible for paying your subscription.

A subscriber can invite users to our services including Administrators, Secretaries and Authors to use our services through their subscription. These people are invited users. As an invited user you must agree to these terms and conditions.

As a subscriber or invited user, we give you the right to access our services for as long as the subscription is up to date. If a subscription payment is missed the subscription will be frozen after 7 days and users will no longer have access to our services. Once the subscription is made up to date the account will be unfrozen and users will have access to our services. Accounts in arrears for 60 days will be removed along will all subscribers and invited user information. The subscriber can remove invited users and when this happens the invited user no longer has the right to use our services.

As a Subscribers you are responsible for managing your subscription and who has access to it. Subscribers can add or remove invited people from your subscription. You will be invoiced monthly for the number of users you have on your subscription each month.

Users are responsible for keeping their username and password information safe. You will also ensure that all user information is accurate and up to date. Any misuse of our services will result in immediate suspension of our services. Users are responsible for all the dictation and transcripts they upload to our service.

All the Intellectual Property used in our services including the design look and feel is owned by us unless otherwise stated.

We do not own any information uploaded by subscribers or invited users which includes any logos or graphics you may upload to personalise your instance. We are not responsible for any third-party software or hardware that you use in the performance of your day to day operation.

Using Our Service

At the end of your 30-day free trial period if you decide to continue using our services you will be billed by us. You will receive a recurring invoice every month by email for the number of users you have on your subscription which you will pay using the embedded Stripe link. You can select to auto pay these invoices once you have set up your payment details if you wish.

If you don’t want to continue using our services at the end of your free trial your account will be available for 60 days after which it will be deleted along with any files you have uploaded. You will not be able to access our services during this 60-day period.

To facilitate uninterrupted use of our services you must make payment to your invoice promptly. It is your responsibility to ensure your payment details are accurate and up to date. If we don’t receive a payment we will contact you and you will have 7 days to arrange payment after which our services will be suspended and you will not have access to your files.

How We Use Your Data

Our services are hosted in the United Kingdom on the Microsoft Azure platform. This is where your data is stored. More information on Microsoft Azure security can be found here.

When you upload dictations and documents using our service, we do not own this data. You do grant us permission to use this data to allow us to provide you with our services. It is your responsibility to ensure you are authorised to upload any data to our service.

We ask for personal information when you visit certain parts of our website, when you sign up for a trial or purchase our services. It is not compulsory to provide us with any personal information however you may not be able to use our services if you don’t.

Some information is gathered automatically when you visit our website. This information includes; your I.P address, the type of device you used to navigate our website, pages that you visited, how long you stayed on a page and the links that you clicked on. We use this information along with cookies to help us provide you with a memorable user experience.

More information about the cookies we use can be found in our Cookie Notice.

We use the information you give us to provide you with the services you request. It can also be used to provide you with information you may request from us. We may also contact you to provide us with feedback on our current or proposed services or products.

If requested we may be required to share your information with;
• the Police or other Government agencies. We will notify you of any request by such agencies if possible or appropriate.
• A potential buyer in relation to the purchase of merger with another company.

The Data Protection Act 2018, General Data Protection Regulation (GDPR) explains your rights regarding the storage and use of your data. It states that you have the right to know what personal data we hold about you. You have the right to make sure it’s up to date and correct. You can request a copy of your data and you can ask us to delete or restrict the handling of your personal data.


Security is important to us and likewise you and your users should take proper precautions to protect your data. Users should choose their own password and keep it safe. We do not have access to users password information. More information on the security of the Azure platform can be found here. https://go.microsoft.com/fwlink/p/?LinkID=2030938&clcid=0x809&culture=en-gb&country=GB