Frequently Asked
Questions

Raise A Ticket

Q. Why won’t my Templates Documents upload?

A. All templates and documents must be in .docx format.


Q. Why can’t I upload dictation / files?

A. To upload files / dictation you must have a solid internet connection.


Q. Why does my dictation not show in the job page?

A. When you upload a dictation from your computer you must wait until the page refreshes to show the dictation in your job page.


Q. Who can add new user to iVano 365?

A. Only an administrator can add a new user to iVano 365


Q. Why does the iVano Dictate smartphone app crash?

A. You should delete old files from your phone to ensure there is adequate memory.

Security

Built on the Microsoft Azure cloud platform iVano 365 offers the best and most advanced security for our clients. More information on security downloaded from Microsoft using this link.
https://go.microsoft.com/fwlink/p/?LinkID=2030938&clcid=0x809&culture=en-gb&country=GB

System
Requirements

Internet connection
Windows 10 Word 2016
Mac 10.14.6 Word 16.38 Mac

Latest version of Apple IOS / Android for smartphone